1. Returns

a. Eligibility: We accept returns for most items within [number of days, e.g., 30 days] from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

b. Non-Returnable Items: Certain items are non-returnable, including but not limited to:

  • Intimate apparel (e.g., swimwear, lingerie)
  • Items marked as final sale
  • Personalized or customized items

c. Return Process: To initiate a return, please [provide instructions, e.g., contact our customer service or use the online return portal]. You may be responsible for return shipping costs unless the return is due to our error.

2. Refunds

a. Eligibility: Refunds are issued for returned items that meet our return policy criteria. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

b. Refund Process: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 7 days]. The timing of the refund may vary depending on your payment provider.

c. Non-Refundable Items: Shipping costs are non-refundable unless the return is a result of our error. If you received free shipping, the cost of the original shipping will be deducted from your refund.

3. Exchanges

We do not offer direct exchanges. If you need a different size, color, or item, please return the original item per our return policy and place a new order for the desired item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please [provide instructions, e.g., contact our customer service] within [number of days, e.g., 7 days] of receiving the product. We will provide instructions on returning the item or offer a replacement or refund.

5. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at [email protected].