1. Order Cancellation
a. Cancellation Period: You may cancel your order within [number of hours or days, e.g., 24 hours] of placing it, provided the order has not yet been processed or shipped.
b. How to Cancel: To cancel an order, please [provide instructions, e.g., contact our customer service or use the online order cancellation form]. Include your order number and any relevant details.
2. Cancellation Fees
a. Non-Customized Items: If you cancel an order for non-customized items within the specified cancellation period, no cancellation fee will be charged, and you will receive a full refund.
b. Customized or Made-to-Order Items: For customized or made-to-order items, cancellation may be subject to a [percentage]% cancellation fee if production has already begun. This fee covers costs incurred up to the point of cancellation.
3. Refund Process
a. Timing: If your cancellation is approved, we will process the refund within [number of days, e.g., 7 days] of cancellation approval. The timing of the refund may vary depending on your payment provider.
b. Original Shipping Costs: Shipping costs are non-refundable unless the cancellation is due to an error on our part. If you received free shipping, the cost of the original shipping will be deducted from your refund.
4. Cancellation After Shipment
If your order has already been shipped, it cannot be canceled. In such cases, you may refer to our Return and Refund Policy for further instructions on returning the item.
5. Changes to Cancellation Policy
We reserve the right to update or modify this Cancellation Policy at any time. The latest version will be posted on our website with the effective date.
6. Contact Us
If you have any questions or concerns about our Cancellation Policy, please contact us at [email protected].
Thank you for choosing Petloveshirt. We strive to make your shopping experience as convenient as possible.